Data is the fuel.
Customer obsession is the altitude.
Namibia is the runway.
Welcome, Leaders
This page is your post-event resource hub.
Here you’ll find the tools Armin referenced during his keynote, including the AI Readiness Quiz, the Data Value Ladder, the Customer Flywheel, and more.
Use these resources to continue your journey in building AI-ready, customer-obsessed teams.
Start with the AI Readiness Quiz
A three-minute diagnostic assessment designed for the FirstRand Leadership audience.
Use this tool to assess your organisation’s posture across the major arenas of AI readiness - data, culture, customer experience, workflows, and leadership alignment.
Discover where you’re prepared, where you’re exposed, and what to prioritise next as you move toward responsible AI adoption.
Get the full presentation featuring:
➜ The Data Value Ladder
➜ Customer-Obsessed Flywheel
➜ Jobs-To-Be-Done Framework
➜ Outcome-Driven Innovation
➜ Namibia Digital & CX Insights
➜ Aviation Leadership Metaphors
Explore the Frameworks
Practical tools to help FNB teams navigate disruption, improve CX, and build data-led decision cultures.
Bring the Insights to Your Team
Book a customised workshop for your branch, department, or leadership team.
We’ll help you turn insights into action using your own real customer journeys and data.
With NamPost's PostFin team, the AI Academy demonstrated how AI can drive efficiency across HR, marketing, and collections - from data analysis and report generation to process automation.
Meet Your Speaker
Armin Wieland:
Managing Director of V5 Digital. Digital marketing thought leader specialising in AI readiness, CX innovation, and data-driven transformation across Africa.
V5 Digital:
Striving to become the most admired Digital Partner in Africa.
We help organisations unlock AI, automation, customer experience, and data-driven strategies to drive measurable growth.
Stay in the Loop
Join V5 Digital’s monthly newsletter “My2Cents” for AI insights, CX innovations, and leadership tools used across Africa.
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