Take Me to the Clouds Above - Happy 31st Birthday, Namibia 🇳🇦

As we celebrate Namibia’s 31st birthday as an independent democratic nation, we invite you to climb aboard a metaphorical flight with V5 Digital and survey the Namibian landscape from above the clouds.

Looking down at our country, one is struck by its iconic dunes, forever shifting over time. Despite being an arid country, Namibia is overflowing with hope. It’s a difficult climate in which us Namibians find ourselves: no GDP growth, high levels of government debt and corruption being exposed, and tourism and many other sectors battling with the effects of COVID-19, among other issues. But just as our dunes shift, so too can our outlook.

An aerial view always reveals the patchwork of the landscape that knits together like a quilt. Despite our historical differences and richly diverse cultures, the people of Namibia have knitted together over time to stand united with pride in our Land of the Brave. We have achieved so much, yet there is so much more to be done.

To set our flight path right, we need to roll up our sleeves and build back better to arrive at the digitally enabled, inclusive destination we long for.

Despite the current turbulence, Namibia is a nation full of bright, innovative minds, who can seize this opportunity to use technology and digital tools to navigate toward an ecologically sustainable future.

Our thirties are a time in which we recognize our potential and stake our claim. Namibia at thirty-one is a place in which the sky is the limit.

We took you on this metaphorical flight because at V5 Digital, we have always been inspired by aviation – which is the source of our name.

At V5 Digital we are proudly Namibian, serving customers locally and around the globe. Our aim is to partner with you to take Namibia to greater heights. Happy 31st birthday Namibia, we love ❤️ thee.

V5 Digital announces 2021 Digital Refresh Winners

The waiting is finally over ‼️

Congratulations to our #2021DigitalRefresh winners:

Bernelee Rittmann - Social Media Masterclass

The Introduction to Social Media Marketing Masterclass is an 8-week beginners course covering how best to market products and services on social media. It gives students all the tips, tools, tricks and hacks to create better content on social media. Not only that but also how to strategically promote this through paid media.

V5 Digital's Founder Armin Wieland with Bernelee Rittmann

Alba Greeff - Digital Marketing Strategy

Our Strategy Services will put you at the head of the class. We create smart, innovative ideas that will take you to where you need to be. We will infuse your entire brand with a unified strategy, voice and look to maximize your return on investment.

V5 Digital's Founder Armin Wieland with Alba Greeff

Rejoice Amutenya - iPhone SE

Step into 2021 completely refreshed with your choice of a Black, White or (PRODUCT)RED iPhone SE.

Apple put the brains of iPhone 11 Pro in the body of iPhone SE. The A13 Bionic chip is built for speed. So everything feels fluid, whether you're launching apps, playing the latest games, or exploring new ways to work and play with augmented reality. The advanced camera system with A13 Bionic brings you Portrait mode, which artfully blurs the background to put the focus on your subject — even when you’re taking selfies. ​ Next‑generation Smart HDR knows a face when it sees one, and intelligently relights it to capture more natural-looking contours and skin tones. It also finesses highlight and shadow detail in the background. So every part of your photo looks amazing.

V5 Digital's Customer Success Officer Zoe Konings, the Digital Refresh influencer Niita Shikongo with Rejoice Amutenya

Christof Gouws - BraaiTime Hamper

Enjoy a lamb braaipack from BraaiTime, Namibia’s most loved meat App. Tasty, premium, free range, Namibian meat.

The Digital Refresh influencer Niita Shikongo with Christof Gouws

Mark Muller - Amazon Echo Dot

Meet the all-new Echo Dot - Amazon's most popular smart speaker with Alexa. The sleek, compact design delivers crisp vocals and balanced bass for full sound.

The Digital Refresh influencer Niita Shikongo with Mark Muller

Thank you all for participating in our boldest campaign yet and getting completely refreshed with #V5Digital 🍏.

V5 Digital: A Trusted Salesforce Consulting Partner since 2020

Atlanta Salesforce Tower Lobby

Three years ago V5 Digital, a leading Digital Marketing Agency based in Windhoek, became a Salesforce Consulting Partner, offering game-changing benefits to clients and helping businesses in Namibia and beyond grow to exciting new levels.

So what is Salesforce, and how do brands and businesses benefit from it?

Salesforce is a US-based Customer Relationship Management (CRM) platform that has become increasingly popular in the African market in recent years. One of the main reasons for this is its ability to help businesses streamline their sales, marketing, and commerce processes and better understand their customers. The Customer 360 platform gives every department a shared view of every customer.

In particular, Salesforce's cloud-based platform allows companies to access customer data from anywhere, making it easier for teams to manage leads and track customer interactions. This is especially important in the African market, where many businesses operate across multiple countries and regions.

Screen showcases how to build 1-to-1 customer journeys across all channels and departments.

What prompted the development of Salesforce Customer 360?

In 2019, Salesforce commissioned Forrester Consulting, to evaluate the use of CRM systems across a wide range of industries, involving 484 business leaders in the survey. A majority of respondents (57%) reported that CRMs are somewhat fragmented across the organization, with a few, many, or all departments having their own CRM.

This is a result of individual departments pursuing initiatives in silos; for example, modernising sales and customer service, or updating existing applications. Unfortunately, siloed initiatives result in siloed data. As the results show, "customer data is coming from too many sources to make sense of it easily, and these silos are negatively impacting the quality of customer and prospect experiences."

Business leaders indicated that they wanted a single source of customer information. Their view was that their CRM system should have functionality well beyond the sales and service departments, but they are struggling to combine and merge data across their teams and systems. In fact, the report shows that “creating a single view of the customer across teams and systems is the greatest customer experience challenge faced by business leaders today.”

Sales Cloud is a CRM platform designed to support sales, marketing and customer support

The design and development of Salesforce Customer 360 solved this challenge by connecting the various team silos. Jody Farrar, Senior Director, Product Marketing, at Salesforce, describes the process as follows: “Salesforce helps break down technology silos in your organization so no matter where they are, employees in marketing, sales, commerce, service, and IT share a single customer view.

This enables a deeper understanding of customers on one customer relationship management (CRM) platform. We call it Salesforce Customer 360 because it gives you a 360-degree view of your customers.

Trailblazers getting a 360 degree view of their customers

How does this help your teams?

This holistic view of each customer shortens the time it takes for your company to resolve customer issues, eliminates redundancies in your communications, and allows you to personalise interactions in order to grow relationships with your customers. Our tools are also completely digital, so you can respond to customer needs quickly, from anywhere.

Efforts to integrate CRM systems with core operational systems are paying off: the research shows that businesses which successfully connect departments on a well-integrated CRM platform report significantly higher customer satisfaction.

https://www.youtube.com/watch?v=SlhESAKF1Tk

A good example is Adidas, a Salesforce customer since 2011. Their 1100 agents can now access a single view of their customers using various Salesforce products.

The Adidas digital channel, powered by Salesforce, is essential to the company’s growth and future success, according to Smith-Dubendorfer, VP of Digital Experience Design. “The scale and consistency at which we're able to deliver and bring our brand to life are incredibly important,” she said. “And the partnership we have with Salesforce has enabled us to do that across many, many markets. It’s enabling us to be faster to market, to deliver better experiences quicker, and to drive scale and consistency in a way we weren't able to do before.”

A senior director at Salesforce reminds us that “Digital transformation isn’t one size fits all. That’s why you can tailor Customer 360’s capabilities to your specific needs, from AI to analytics to integration to training. And beyond the technology, our global ecosystem of experts, app partners and services is always on hand, 24/7.”

V5 Digital is proud Salesforce Partner

V5 Digital can help you select the suite of Salesforce products that meets your business needs, and then either train your in-house team on how to implement the Salesforce software or do this for you by setting up your ideal digital & customer relationship management (CRM) ecosystem. Don’t hesitate to contact V5 Digital for a free, no-obligation consultation.